Refund & Cancellation Policy

Refund & Cancellation Policy

Updated: Oct 2026

Refund & Cancellation Policy

We strive to provide premium value to employers and recruiters through our hiring packages, candidate search credits, and featured listing upgrades.

1. Digital Services & Package Credits

Because job postings and resume search access are activated immediately upon payment, fees paid for standard packages are generally non-refundable once service credits have been utilized.

2. Eligible Refund Scenarios

  • Duplicate Billing: If your account was charged more than once due to a payment gateway error, the duplicate amount will be refunded within 5–7 business days.
  • Service Downtime: If a technical issue on our platform prevented your purchased job from going live for more than 48 consecutive hours, we will either extend your listing duration or issue a credit refund.

3. Contact Billing Support

For refund inquiries, please email our billing department at solocomdigi@gmail.com with your transaction reference number and invoice details.

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